More than 9 years of experience in the Software industry with 6 plus years of experience as a Salesforce Consultant with a strong understanding of Business Analysis, System Analysis, Data Analysis, Requirement Analysis, and Business Process Modelling.
Experienced in all aspects of Software Development Life Cycle (SDLC) including interpreting business needs, developing business requirements, creating plans, writing functional specifications, use cases, product backlog documents, user story documents, creating test cases, and developing system analysis reports.
Proven analytical abilities working in Agile-SCRUM, and Waterfall development environments.
Excellent technical writing and communication skills are needed to create Business Requirements Documents (BRD), Functional Specifications Documents (FSD), User Stories, and Use Cases Specifications.
Strong understanding of Agile with certifications, and Waterfall development methodologies.
Excellent team player working in conjunction with testers (QA), developers, and other team members in validating and testing complex project scenarios and in the maintenance of quality standards of projects.
Experience in Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud implementation
Experience working cross-functionally with sales, marketing, and business operation teams to facilitate continuous improvement efforts collaboratively with peers and leadership.
Experience with data analysis and reporting to identify trends, extract relevant insights, and make strategic recommendations.
Proficient at creating test plans, test scenarios, test cases, and test scripts and executing functional testing, system testing, integration testing, performance testing, smoke testing, regression testing, and user acceptance testing.
Ability to understand business strategy and translate it into specific details.
Attention to detail with the ability to understand how a process fits into the overall business model.
Strong understanding and implementation of OWD, sharing rules, and security features in an existing application.
Passionate about building new solutions in the continuously evolving Digital Transformation area, such as the Salesforce Sales process, and services process.
Experience with Pardot, MuleSoft, DocuSign, QuickBooks, Conga, Calendly, and Tableau, dashboard design and development
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Certified change leader with hands-on experience in identifying and implementing when and why the change is required either in the client’s business processes or in the project.