Profiles for: Service Cloud Consultant

As a 2x Certified professional holding Salesforce Administrator and Platform Developer I certifications, along with numerous trailhead badges, I possess the technical acumen required to thrive in the Salesforce ecosystem. Although I haven’t yet had the opportunity to work directly in the Salesforce domain, I have actively pursued online courses and engaged in hands-on projects to gain practical experience. I have 3.5 years of experience as a Security Consultant Engineer at Cisco Systems where I have honed my skills in troubleshooting and problem-solving complex issues along with gaining valuable experience as a Technical Support Engineer. Enthusiastic about contributing my problem-solving expertise and technical support skills, I am seeking opportunities in roles such as Salesforce Admin, Developer, or Customer Support. I am a fast learner with a genuine passion for Salesforce, and I am confident in my ability to seamlessly transition into this exciting field.

I am a 3X Salesforce Certified Solutions Consultant/Administrator with over eight years of experience in implementing and customizing Salesforce CRM solutions for businesses of all sizes. My expertise lies in project management, requirement gathering, and solution design with successful Salesforce deployments. I have been involved in many projects that mostly implement salesforce sales and service cloud for clients which have resulted in an increase in customer engagement by 35% and a significant improvement in sales productivity by 20%.

I am certified in multiple salesforce clouds which are service, sales and also the mandatory salesforce admin. I am also a certified scrum master. I hold a Master’s degree in Information Technology (MIT), a bachelor’s degree in Mathematics and a Certificate in Network and Systems Administrator.
Outside of my professional life, I enjoy a variety of hobbies and activities that help me relax and recharge. One of my favourite pastimes is hiking, which allows me to connect with nature and get some exercise at the same time.

In my downtime, I  enjoy playing board games and video games with friends or my kids, which is a fun way to socialize and unwind. My hobbies allow me to pursue my passions and interests outside of work, and they bring balance to my life. I help businesses across different industries achieve their desired outcomes through successful Salesforce implementations.

I look forward to the opportunity to contribute my skills and expertise to your team as a Salesforce Solution Consultant/Administrator, and I am confident that my knowledge and experience will enable me to make a significant impact on your business.

Dedicated professional with years of marketing, health, insurance, finance and technical experience. I thrive in a fast paced position that allows me to utilize all of my skills.

Specialties: Force, CaseTrakker, Health Cloud, CCMS, Eloqua, Salesforce.com, Oracle, Peoplesoft, Emarketing, Motivated self-starter; proven strong performer; ability to interact effectively with all levels of personnel; team player; effective problem solving skills; ISO and SAP Certified; advanced computer skills including MS Office, VBA, IRI data.

Automation, Portals, Flows and Reporting/Dashboards

Certified Salesforce Administrator, IT, and customer service professional with 3+ years’ experience collaborating with teams for Salesforce configuration, support, maintenance, and improvement that serves 45,000 end user’s experience, including working closely with other teams to identify, develop, and deploy new business processes and stays up to date on the platform’s newest updates and features to drive growth; contributed to a 21.5% increase in profit margin.

I am a results-driven Certified Salesforce Administrator and Sales Operations Lead with excellent relationship building skills and proven success collaborating with cross-functional and virtual teams. Self-motivated and proactive leader with over 16 years’ experience maintaining data integrity, identifying process gaps, breaking down silos, and successfully implementing strategic visions for improvement.