Profiles for: Service Cloud Consultant

Salesforce Certified Consultant with a strong commitment to assisting nonprofits and organizations in reaching their goals through efficient data management, streamlined business processes, and fostering future growth. Engaged in various Salesforce communities and groups, dedicated to continuous improvement within the Salesforce ecosystem.
In addition to my technical proficiency, my background as a leadership and management professional equips me with the skills to cultivate robust relationships that promote collaboration for the greater good, contributing to the development of resilient communities through effective teamwork and shared objectives.

More than 9 years of experience in the Software industry with 6 plus years of experience as a Salesforce Consultant with a strong understanding of Business Analysis, System Analysis, Data Analysis, Requirement Analysis, and Business Process Modelling.
Experienced in all aspects of Software Development Life Cycle (SDLC) including interpreting business needs, developing business requirements, creating plans, writing functional specifications, use cases, product backlog documents, user story documents, creating test cases, and developing system analysis reports.
Proven analytical abilities working in Agile-SCRUM, and Waterfall development environments.
Excellent technical writing and communication skills are needed to create Business Requirements Documents (BRD), Functional Specifications Documents (FSD), User Stories, and Use Cases Specifications.
Strong understanding of Agile with certifications, and Waterfall development methodologies.
Excellent team player working in conjunction with testers (QA), developers, and other team members in validating and testing complex project scenarios and in the maintenance of quality standards of projects.
Experience in Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud implementation
Experience working cross-functionally with sales, marketing, and business operation teams to facilitate continuous improvement efforts collaboratively with peers and leadership.
Experience with data analysis and reporting to identify trends, extract relevant insights, and make strategic recommendations.
Proficient at creating test plans, test scenarios, test cases, and test scripts and executing functional testing, system testing, integration testing, performance testing, smoke testing, regression testing, and user acceptance testing.
Ability to understand business strategy and translate it into specific details.
Attention to detail with the ability to understand how a process fits into the overall business model.
Strong understanding and implementation of OWD, sharing rules, and security features in an existing application.
Passionate about building new solutions in the continuously evolving Digital Transformation area, such as the Salesforce Sales process, and services process.
Experience with Pardot, MuleSoft, DocuSign, QuickBooks, Conga, Calendly, and Tableau, dashboard design and development
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Certified change leader with hands-on experience in identifying and implementing when and why the change is required either in the client’s business processes or in the project.

I Help Businesses Be Successful With Salesforce, Pardot or HubSpot via Consulting and Audits | 12X Certified

As a 2x Certified professional holding Salesforce Administrator and Platform Developer I certifications, along with numerous trailhead badges, I possess the technical acumen required to thrive in the Salesforce ecosystem. Although I haven’t yet had the opportunity to work directly in the Salesforce domain, I have actively pursued online courses and engaged in hands-on projects to gain practical experience. I have 3.5 years of experience as a Security Consultant Engineer at Cisco Systems where I have honed my skills in troubleshooting and problem-solving complex issues along with gaining valuable experience as a Technical Support Engineer. Enthusiastic about contributing my problem-solving expertise and technical support skills, I am seeking opportunities in roles such as Salesforce Admin, Developer, or Customer Support. I am a fast learner with a genuine passion for Salesforce, and I am confident in my ability to seamlessly transition into this exciting field.

I am a 3X Salesforce Certified Solutions Consultant/Administrator with over eight years of experience in implementing and customizing Salesforce CRM solutions for businesses of all sizes. My expertise lies in project management, requirement gathering, and solution design with successful Salesforce deployments. I have been involved in many projects that mostly implement salesforce sales and service cloud for clients which have resulted in an increase in customer engagement by 35% and a significant improvement in sales productivity by 20%.

I am certified in multiple salesforce clouds which are service, sales and also the mandatory salesforce admin. I am also a certified scrum master. I hold a Master’s degree in Information Technology (MIT), a bachelor’s degree in Mathematics and a Certificate in Network and Systems Administrator.
Outside of my professional life, I enjoy a variety of hobbies and activities that help me relax and recharge. One of my favourite pastimes is hiking, which allows me to connect with nature and get some exercise at the same time.

In my downtime, I  enjoy playing board games and video games with friends or my kids, which is a fun way to socialize and unwind. My hobbies allow me to pursue my passions and interests outside of work, and they bring balance to my life. I help businesses across different industries achieve their desired outcomes through successful Salesforce implementations.

I look forward to the opportunity to contribute my skills and expertise to your team as a Salesforce Solution Consultant/Administrator, and I am confident that my knowledge and experience will enable me to make a significant impact on your business.

Dedicated professional with years of marketing, health, insurance, finance and technical experience. I thrive in a fast paced position that allows me to utilize all of my skills.

Specialties: Force, CaseTrakker, Health Cloud, CCMS, Eloqua, Salesforce.com, Oracle, Peoplesoft, Emarketing, Motivated self-starter; proven strong performer; ability to interact effectively with all levels of personnel; team player; effective problem solving skills; ISO and SAP Certified; advanced computer skills including MS Office, VBA, IRI data.

Automation, Portals, Flows and Reporting/Dashboards

Certified Salesforce Administrator, IT, and customer service professional with 3+ years’ experience collaborating with teams for Salesforce configuration, support, maintenance, and improvement that serves 45,000 end user’s experience, including working closely with other teams to identify, develop, and deploy new business processes and stays up to date on the platform’s newest updates and features to drive growth; contributed to a 21.5% increase in profit margin.

I am a results-driven Certified Salesforce Administrator and Sales Operations Lead with excellent relationship building skills and proven success collaborating with cross-functional and virtual teams. Self-motivated and proactive leader with over 16 years’ experience maintaining data integrity, identifying process gaps, breaking down silos, and successfully implementing strategic visions for improvement.